Privacy and information handling
Privacy Policy
Harris Group respects the information you share when you ask about a service, arrange an appointment, or contact our team in Delta, British Columbia.
Ask a privacy questionA plain-language overview
When you contact Harris Group, we collect the details needed to respond, plan the requested work, provide service, and keep accurate business records. This may include your name, contact information, service address, appointment details, and messages you send us.
We use that information for clear business purposes. We do not ask for more information than the situation requires. This policy explains what we collect, why we use it, when it may be shared, and the choices available to you.
Questions are welcome.
Policy contents
Information we collect
We collect information you provide directly when you call, email, submit an enquiry, request an appointment, or discuss a service with us. This can include your name, phone number, email address, property address, preferred timing, service requirements, and the contents of your messages.
We may also receive practical information during service delivery, such as access instructions, parking details, safety concerns, billing information, and notes needed to complete the agreed work. Payment details are handled through the payment method or provider used for the transaction.
Our website may record basic technical details, such as browser type, device information, approximate location, pages viewed, and the time of a visit. These details help us keep the website working and understand general site use.
How we use information
Harris Group uses personal information to answer enquiries, confirm appointments, prepare estimates, deliver requested services, process payments, and follow up about work already discussed. We may use your contact details to send service-related notices, including changes to timing or access arrangements.
We also use records to manage our operations, resolve concerns, meet accounting obligations, prevent misuse, and improve how we describe and schedule services. We only send promotional messages where permitted and you can ask us to stop.
We do not use sensitive information to make automated decisions about you.
Retention and protection
We keep personal information only as long as it supports the purpose for which it was collected, meets business and legal recordkeeping needs, or helps resolve a service matter. When information is no longer needed, we take reasonable steps to securely delete it or remove identifying details.
We use practical safeguards suited to the information we hold, including access controls, account protections, secure service providers, and care when handling paper or digital records. No online system is completely secure, so we cannot promise absolute security.
Please avoid sending passwords, payment card numbers, or other highly sensitive details by ordinary email.
Your choices and requests
You may ask what personal information we hold about you, request corrections, ask about how it has been used, or withdraw consent where consent is the basis for processing. You may also ask us to stop sending promotional messages.
Some records may need to be retained for legal, accounting, safety, or dispute-resolution reasons. We will explain any limits that apply to a request. To protect your information, we may need to confirm your identity before responding.
British Columbia privacy law and applicable Canadian privacy requirements may apply to your request. We aim to respond within a reasonable period and will tell you if more time or information is needed.
Contact Harris Group
Send privacy questions or access requests to [email protected]. You can also call +1 354 549 7736.
Written correspondence may be directed to Boundary Bay Dyke Trail, Delta, British Columbia, V4L 1A9, Canada. Please describe the request clearly and include the contact details we can use to reply.
This policy may change when our services, technology, or legal obligations change. The current version is published on this page.